Founded in 1931, Mairs & Power, Inc. is Minnesota's oldest investment firm under continuous private ownership and management. We offer an array of investment products to individuals, companies, and organizations. We are seeking candidates for the position of Client Service Associate.
Title: Client Service Associate
Reports To: Advisory Services Manager
Department: Advisory Services
Status: Full Time / Exempt
Location: Hybrid Work Model (3 days in-office work required)
Summary:
The Client Service Associate (CSA) plays a critical role in coordinating the day-to-day management of separately managed client accounts. This role works alongside Client Advisors, internal and external partners, and directly with clients to coordinate and ensure the thorough resolution of all account related activities and client requests.
Key Responsibilities:
Client Service and Relationship Management
• Maintain day-to-day contact with clients, Client Advisory team, and traders to ensure all client requests, paperwork, and servicing needs are handled in a timely, accurate, and professional manner.
• Assist Client Advisory team with completion of estate evaluation and estate distributions.
• Assist Client Advisory team with completion of required regulatory disclosures and audit requests.
• Respond to client inquiries promptly and professionally, ensuring exceptional service delivery.
• Create client reporting packages and materials for client meetings, this includes proofreading the documents, printing, binding and mailing.
Client Onboarding and Maintenance
• Ensure accurate completion of client account paperwork, including opening, closing, and asset transfer paperwork via electronic workflows.
• Maintain accurate client data and documentation in Client Relationship Management tool (CRM) and file retention system in accordance with record retention standards.
Administrative and Operational
• Provide general administrative support including, but not limited to, calendar management and meeting coordination.
• Process client checks received related to account investment or asset management fees.
• Maintain custodial statement tracking.
• Provide back up to Receptionist as assigned.
• Perform other related duties and special projects as assigned.
Competencies and Qualifications:
Communication and Interpersonal
• Excellent telephone and interpersonal communication skills, including written and verbal.
• Strong client-facing skills with a service-oriented approach.
• Ability to build rapport and maintain professional relationships.
• Active listening skills and ability to understand and address client needs.
• Ability and eagerness to work collaboratively in a team environment.
• Ability to build trust and maintain strong client relationships through clear communication and responsiveness.
• Ability to work autonomously and manage tasks without direct supervision.
Analytical and Technical
• Demonstrate initiative, problem solving ability, curiosity, adaptability and flexibility.
• Excellent numerical aptitude and attention to detail.
• Possess outstanding organizational skills and the ability to balance multiple priorities.
Technology and Tools
• Proficient with MS Office Suite of products.
• Proficient with Salesforce CRM preferred.
• Basic knowledge of Schwab Advisor Services platform preferred.
• Basic knowledge of portfolio accounting system preferred.
• Desire, flexibility and curiosity to experiment with new tools (AI derived or other), to continuously improve processes.
Industry and Regulatory Knowledge
• Always maintains a high level of compliance standards.
• High level of intellectual curiosity and continuous learning mindset to learn and gain asset management industry knowledge.
• Familiarity with SEC and FINRA regulations relevant to recordkeeping and communications with clients and prospects.
• Basic understanding of financial, tax, and estate planning.
• Basic understanding of investment concepts, markets, and terminology.
Education and Experience:
• Bachelor’s or associate degree in finance, economics, accounting or business administration or 5 years of relevant experience in client service or portfolio management support required.
• Minimum of 3 years of experience in the financial services industry.
EOE Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To apply:
Please email your cover letter and resume.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About Us:
Our 100% employee owned firm manages more than $12.5B in AUM across three mutual funds, one ETF, and individually managed accounts that serve individuals, families and organizations. We believe the best way to make money for our clients is to consistently utilize a disciplined long-term investment approach. We focus on companies with consistent, above-average growth, above-average returns on invested capital and durable competitive advantages.
At Mairs & Power, we believe integrity is the cornerstone of our values. We provide an atmosphere that rewards long-term success over short-term returns by encouraging our employees to solve problems through innovation, inclusivity, and collaboration. We are focused on doing what is right and cultivating the best ideas by consistently investing significant resources in our business to ensure we maintain a competitive advantage. We celebrate each unique perspective and reward the contributions of all our employees.
What we Offer:
At Mairs & Power we are committed to long-term growth, peace of mind and financial security and stronger communities. We are committed to fostering a culture that attracts and retains exceptional individuals. As a team member, you are recognized for the meaningful contributions you make. We accomplish this by offering a wide variety of market competitive compensation programs.
Your pay may include two components: base salary and variable pay. While base pay applies to all employees, variable pay is offered to employees as an annual target bonus range based on a range of factors that include, but not limited to, your position, your individual performance in the role, and firm profitability.
The applicable salary or hourly wage range for this full-time role is $80,000 - $100,000 per year. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills and knowledge, business needs, market demand, and other factors. To ensure that our pay remains aligned with our desire to remain competitive, we benchmark pay and benefits with other companies that are comparable in size and scope.
Note: This salary range reflects our good faith estimate for this position based on experience and qualifications.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Our Benefits:
At Mairs & Power, we believe integrity is the cornerstone of our values. We provide an atmosphere that rewards long-term success over short-term returns by encouraging our employees to solve problems through innovation, inclusivity, and collaboration. We are focused on doing what is right and cultivating the best ideas by consistently investing significant resources in our business to ensure we maintain a competitive advantage. We celebrate each unique perspective and reward the contributions of all our employees.
The following benefits may be offered: medical and dental; health savings account; flexible spending account; 401k; profit sharing; life and accidental death and dismemberment insurance; disability insurance; 20 days of vacation each year (pro-rated first year of employment); Sick and Safe Time; 10 paid company holidays; paid parental leave; and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. These plans/policies are subject to change at any time at Mairs & Power’s discretion.